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Select your university account that has access to the shared mailbox you wish to open.Go to the menu bar and click on ' Tools' and then ' Accounts'.

Using macOS (Outlook 2022 + 2019) Add a shared email account The new shared folder will appear under the list of your folders. At the end of the set-up, a new banner will appear.Now select ' Sign in with another account'.Enter the shared mailbox email address, (in the format and then select ' Next' You will be requested to sign in again.Enter your name, the shared email address and then click on ' Next'.From here you can add new accounts, set one of the accounts as Default account or remove the accounts you do not need anymore.Click on Email Accounts to add another account.From the prompt, type Control Panel and click on the Control Panel icon.To do that, exit from Outlook and follow the instructions here below: If you are using Outlook 2016, you may need to add or edit your profile from the Control Panel. How to add a generic account on older versions of Outlook If you received an error such as “Cannot Expand folders” when trying to access the account once you have added the account to Outlook, please complete the access request form on the page Email - Generic Account Access. The account should now be visible on the left-hand side of your Outlook.Un-tick the option to 'Set up Outlook Mobile on my phone, too' and select ' Done'.On the below screen, select ' This app only'.Enter your university password, and select ' Sign in'.If asked to choose between Personal or Work/School account, please select ' Work or School'.When prompted, enter your personal university email and select ' Next'.Please select ' Sign in with another account' You should see the following screen appear.If you do not know the username of the shared email account, please check with the account owner. Enter the Shared Mailbox email address, (in the format and then select ' Connect'.Within Outlook, select ' File' and then ' Add Account'.How to add a shared mailbox Using Windows, from the desktop client Add a shared email account How to send a message using Outlook for macOS.How to send a message using Outlook for Windows.How to send and manage emails from the shared mailbox.How to add a generic account on older versions of Outlook.